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The Third Pillar:  Customer Support

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We are committed to identifying opportunities and providing support to businesses like yours that want to optimize their competitive advantage through a cost effective packaging program.  More than just a sustainable packaging product, we offer your company the training and technical support needed to realize the opportunities made possible by the Geämi Sustainable Protective Packaging System.



Your company will benefit from our comprehensive, no cost Customer Focused Support Program that includes:

Identifying Cost Reduction Opportunities
Analysis of your current packaging techniques use the Geämi Cost per Package Challenge™.

Process Assessment and Enhancement
Recommendations on process improvements made possible by Geämi Sustainable Protective Packaging System.

Installation and Training
Complete set-up of the Geämi Auto Dispenser and employee training in proper integrated system usage and on-line packaging techniques.

Ongoing Service and Support
Timely, customer focused service, equipment maintenance and product delivery.

What You Can Learn From Our Customers
In 2007, The Prority Metrics Group conducted an independent survey of our customers to measure their satisfaction with Geämi's ongoing service and support.  Overall, Geämi was rated higher than their best alternative suppliers of other packaging materials in the following areas:
Placing Orders
Technical Support
Resolving Problems
Lead-Times
Order Accuracy
Training
On-time Delivery
Product Knowledge
Overall Customer Service
 
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       Applications
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Customer Showcase

R&D Batteries
"Geämi not only resolved our packaging issues, but also introduced savings in time and materials cost."
Scott Kee
Shipping Manager
Read more...